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Frequently Asked Questions
Starting therapy can feel like a big step, and it's completely normal to have questions before you begin. We've gathered some of the questions people commonly have about therapy, getting started, fees, billing, and what you can expect.
Browse the questions below or use the categories to find what you're looking for. If you don't find the answer you're looking for, please reach out. We're happy to help.
Session & Experience
- 01The initial 15-minute consultation is a casual, no-obligation conversation designed to ensure that the therapist is a good match for you. We will briefly discuss what is bringing you to therapy, look over our availability, and answer any logistical questions you have about the therapeutic process. If it feels like a good fit, we can book your first session, or you can take the time you need to think about your decision.
- 02Therapy isn't just for people experiencing a mental health crisis. Many people seek therapy to better understand themselves, improve relationships, manage stress, navigate life changes, build coping skills, or simply have a safe, non-judgmental space to talk. If you're feeling overwhelmed, stuck, or would like support in reaching your personal goals, therapy may be a helpful next step.
- 03No, you are always in complete control of the pacing of your sessions. While therapy naturally invites you to explore vulnerable or uncomfortable topics (and this is where the most growth usually is), we will never force you to dive into painful memories or trauma before you feel entirely grounded and ready. Each of our therapists’ primary goal is to build a safe foundation of stability first.
- 04Finding the right therapist is an important part of the therapeutic process. Each member of our team has their own areas of expertise, therapeutic approaches, and personality. We encourage you to read our therapist profiles to learn more about each clinician. If you're unsure who would be the best fit, we're happy to help match you with a therapist based on your needs, goals, and preferences.
- 05The number of therapy sessions varies from person to person. It depends on your unique goals, the challenges you're facing, and the type of support you're looking for. Some people find that a few sessions provide the guidance they need to work through a specific concern, while others benefit from longer-term therapy to explore deeper patterns, heal from past experiences, or work toward ongoing personal growth. Your therapist will work collaboratively with you to develop a plan that aligns with your goals and will regularly check in to ensure therapy continues to meet your needs. You are always in control of your therapy journey and can discuss adjusting the frequency or duration of sessions at any time.
- 06Most therapy sessions are 50 minutes in length. Some services, such as couples or family therapy, may be offered in longer sessions depending on your needs and the therapist's recommendations.
Session
Fees & Billing
- 01Our standard therapy fees are:Individual Therapy: $175 per 50-minute sessionCouples & Family Therapy: $190 per 50-minute sessionFees are charged at the time of your appointment. We offer direct billing for many extended health insurance providers, and if direct billing is not available for your plan, we will provide you with a detailed receipt that you can submit for reimbursement, depending on your coverage.If you have any questions about our fees, payment options, or insurance coverage, our administrative team is happy to assist you.
- 02We maintain a 24-hour cancellation policy to ensure we can offer open spots to clients waiting for care. If you need to cancel or reschedule your session, please notify us at least 24 hours in advance to avoid being charged the full fee for your missed appointment.
- 03We offer direct billing to simplify the process for you. Below are the insurance providers we can direct bill for, along with key details:Insurance Providers We Can Direct Bill For:Canada LifeCoughlin & Associates Ltd.DesjardinsEquitableGreenshieldGroup SourceiAFinancial GroupManionManulifeMedavie Blue Cross (Note: Both VAC and CAF require prior approval for coverage.)SunLifeImportant Notes About Direct Billing:Coverage Confirmation: Always confirm with your insurance provider that your plan covers the services you are booking.Co-Payments: Some plans may only cover a portion of the session fee. Any remaining balance will need to be paid at the time of your appointment.VAC and CAF Approval: If you are with Veterans Affairs Canada or the Canadian Armed Forces, ensure you have prior approval for your services to be billed directly.If you have questions about your insurance coverage or direct billing, please reach out to our admin team for assistance.Prices and policies are subject to change.
- 04We hold a limited number of sliding scale spots to accommodate people facing financial hardship. These spaces are filled on a first-come, first-served basis, and the rate can be discussed during your initial 15-minute consultation call if a spot is currently available.
Fees
Confidentiality
- 01Yes. Protecting your privacy is one of our highest priorities. Everything you share with your therapist is kept confidential and handled in accordance with professional standards and privacy legislation.There are a few legal and ethical exceptions to confidentiality. These include situations where there is a risk of serious harm to yourself or someone else, concerns about the abuse or neglect of a child or vulnerable person, or if records are required by law through a court order. Your therapist will discuss confidentiality and its limits with you during your first appointment.
- 02No. Your therapist will not share the details of your sessions with your employer or insurance company without your written consent, except where required by law.Insurance companies may receive limited information required to process claims, such as the therapist's name, professional designation, date of service, and fee charged. They do not receive notes or details about what is discussed during your therapy sessions.
Confidentiality
Crisis
- 01Psychotherapy and Healing Hub is not a crisis service, and our therapists are not able to provide emergency support outside of scheduled appointments.If you are in immediate danger or concerned about your safety or the safety of someone else, please call 911 or go to your nearest emergency department.If you are experiencing a mental health crisis and need immediate support, you can also contact your local crisis service or call/text 988, Canada's Suicide Crisis Helpline, available 24 hours a day, 7 days a week.If your situation is urgent but not life-threatening, please contact our office and we will do our best to connect you with appropriate support or the next available appointment.
Crisis
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